CLIENT CHARTER ACHIEVEMENT FOR FEBRUARY 2012
DEPARTMENT / AGENCY : MUDA AGRICULTURAL DEVELOPMENT AUTHORITY

 

 

 

 

 

 

Meeting the Client Charter Duration/Standard

Exceeding the Client Charter Duration/Standard

 

No

Services

Commitment

 

Total Meeting the Standard

% Meeting the Standard

Total Not Meeting the Standard

% Not Meeting the Standard

 

Total Services

1

Paddy Plantation Business

 

To distribute the paddy plantation schedule for the farmers’ information within 7 working days.

 

 

30,600

(schedule /season)

100

 0

 0

 

30,600

(schedule /season)

2 Irrigation and Agricultural Development To distribute agricultural input within 3 working weeks after receipt of the supply – provided that all information or documents are complete and comply with the stipulated conditions.

2

(seasons)

100
0
0

2

(seasons)

3

Development of Agro-based Industry

 

To provide results of MADA-guided entrepreneurs’ applications within 1 month from receipt of the application.

1838

(entrepreneurs)

100

0

0

 

1838

(entrepreneurs)

4

Farmers Institution Development To complete fertiliser registration within 1 hour from receipt of application.

To organise trainings and guidance for 15,000 farmers within 1 year.

38,666
(applications)

3935 (farmers)
53 (trainings)

100

0

0

38,666
(applications)

3935 (farmers)
53 (trainings)

5

Feedbacks for Public Complaints Complaint reception acknowledgement letter is issued within 1 working day and followed by the reply within 1 working week.

91
(complaints)

100

0

0

91
(complaints)

Season I ** paddy season March to August
Season II ** paddy September to February