CUSTOMER CHARTER ACHIEVEMENT VALID UNTIL FEBRUARY 2013
DEPARTMENT / AGENCY : MUDA AGRICULTURAL DEVELOPMENT AUTHORITY

 

 

 

 

 

 

Meeting the Client Charter Duration/ Standard

Exceeding the Client Charter Duration/ Standard

 

No.

Services

Commitment

 

Total Meeting the Standard

% Meeting the Standard

Total Not Meeting the Standard

% Not Meeting the Standard

 

Total Services

1

Paddy Company 

Distributing paddy planting schedule for the filing of farmers within 7 working days.

 

 

30,600

(Table pieces / season)

100

 0

 0

 

30,600

(Table pieces / season)

2

Irrigation and Agricultural Development

Distribute agricultural inputs within 3 weeks of working days after received the supplies with all the information or documents are complete and meet the conditions set.

 

 

 

 

2

(season)

100

0

0

 

 

2

(season)

 

 

 

3

Agriculture Industri Development

 

Provide results for the entrepreneur guidance by MADA within 1 month from the date of receipt of completed application.

 

 

 

1838

(entrepreneur)

 

100

 

0

 

0

 

 

1838

(entrepreneur)

4

Farmers Institution Development

Finish the registration of fertilizer in ‘Indeks Harga Rumah Malaysia’ within 1 hour of receipt of application for one farmer.

Provide training and guidance to 15,000 farmers in the last one year.

 

38,666

(applications)

 

3935 (farmer)

53 (training)

100

100

100 

0

0

0

0

0

0

 

38,666

(applications)

 3935 (farmer)

53 (training)

 

5

Feedback to the Public Complaints

 

Acknowledgment of complaints issued within 1 working day and followed by a response within two weeks of work.

 

 

91

(complaints)

 

100

 

0

 

0

 

 

91

(complaints)

** Season I paddy planting on March until Augus
** Season II paddy planting on September until February