CUSTOMER CHARTER ACHIEVEMENT VALID UNTIL FEBRUARY 2013
DEPARTMENT / AGENCY : MUDA AGRICULTURAL DEVELOPMENT AUTHORITY
|
|
|
|
Meeting the Client Charter Duration/ Standard
|
Exceeding the Client Charter Duration/ Standard
|
|
|
No.
|
Services
|
Commitment
|
Total Meeting the Standard
|
% Meeting the Standard
|
Total Not Meeting the Standard
|
% Not Meeting the Standard
|
Total Services
|
|
1
|
Paddy Company
|
Distributing paddy planting schedule for the filing of farmers within 7 working days.
|
30,600
(Table pieces / season)
|
100
|
0
|
0
|
30,600
(Table pieces / season)
|
|
2
|
Irrigation and Agricultural Development
|
Distribute agricultural inputs within 3 weeks of working days after received the supplies with all the information or documents are complete and meet the conditions set.
|
2
(season)
|
100
|
0
|
0
|
2
(season)
|
|
3
|
Agriculture Industri Development
|
Provide results for the entrepreneur guidance by MADA within 1 month from the date of receipt of completed application.
|
1838
(entrepreneur)
|
100
|
0
|
0
|
1838
(entrepreneur)
|
|
4
|
Farmers Institution Development
|
Finish the registration of fertilizer in ‘Indeks Harga Rumah Malaysia’ within 1 hour of receipt of application for one farmer.
Provide training and guidance to 15,000 farmers in the last one year.
|
38,666
(applications)
3935 (farmer)
53 (training)
|
100
100
100
|
0
0
0
|
0
0
0
|
38,666
(applications)
3935 (farmer)
53 (training)
|
|
5
|
Feedback to the Public Complaints
|
Acknowledgment of complaints issued within 1 working day and followed by a response within two weeks of work.
|
91
(complaints)
|
100
|
0
|
0
|
91
(complaints)
|
** Season I paddy planting on March until Augus
** Season II paddy planting on September until February
