CLIENT CHARTER ACHIEVEMENT FOR JANUARY – DECEMBER 2008
DEPARTMENT / AGENCY : MUDA AGRICULTURAL DEVELOPMENT AUTHORITY
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Meeting the Client Charter Duration/Standard
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Exceeding the Client Charter Duration/Standard
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No
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Services
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Commitment
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Total Meeting the Standard
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% Meeting the Standard
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Total Not Meeting the Standard
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% Not Meeting the Standard
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Total Services
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1
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Paddy Plantation Business
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To distribute the paddy plantation schedule for the farmers’ information within 7 working days.
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30,600
(schedule /season)
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100
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0
|
0
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30,600
(schedule /season)
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| 2 |
Irrigation and Agricultural Development |
To distribute agricultural input within 3 working weeks after receipt of the supply – provided that all information or documents are complete and comply with the stipulated conditions. |
2
(seasons)
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100
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0
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0
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2
(seasons)
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| 3 |
Development of Agro-based Industry
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To provide results of MADA-guided entrepreneurs’ applications within 1 month from receipt of the application.
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1838
(entrepreneurs)
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100
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0
|
0
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1838
(entrepreneurs)
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|
4
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Farmers Institution Development |
To complete fertiliser registration within 1 hour from receipt of application.
To organise trainings and guidance for 15,000 farmers within 1 year. |
38,666
(applications)
3935 (farmers)
53 (trainings)
|
100
|
0
|
0
|
38,666
(applications)
3935 (farmers)
53 (trainings)
|
|
5
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Feedbacks for Public Complaints |
Complaint reception acknowledgement letter is issued within 1 working day and followed by the reply within 1 working week. |
91
(complaints)
|
100
|
0
|
0
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91
(complaints)
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